Refunds and subscription cancellation

Applicable policy

For monthly membership, the refund request period is 7 calendar days from when the VIP entitlement for that order begins. For annual membership, it is 30 calendar days. If you have not used the VIP features covered by that order, you may request a full refund within the applicable period.

For a one-time purchase, the first subscription payment and each renewal, the period is calculated from the start of that order's VIP entitlement. When a purchase extends existing membership, the entitlement may begin after the payment date.

These time limits and the unused-feature condition are LanBridge's refund rules. They do not limit your rights under the Dodo Payments buyer terms applicable to your transaction or mandatory law. Any applicable withdrawal rights, remedies for defective products, longer periods or greater protection continue to apply.

Request a refund

Contact support@lanbridge.cc with the payment email, order or transaction reference, purchase date and a description of the issue. You can also use the contact channels in your transaction email or the Dodo Payments buyer terms. Do not send a full card number, password or verification code.

LanBridge support checks the order, its entitlement start time and VIP feature use. For full refund requests that meet these rules, we ask Dodo Payments to process the refund under the procedure applicable to the transaction. Submitting a request does not mean it has been approved or that funds have arrived; the final status and timing depend on the actual payment processing result.

Subscription cancellation

You can manage future renewals through subscription management on the membership page or the entry in your Dodo Payments transaction email, or contact support. If you ask Dodo Payments to cancel, its buyer terms require contact at least 48 hours before the current billing period ends. The confirmation and existing paid period determine when cancellation takes effect and how paid access continues. Keep the cancellation confirmation.

Cancellation is not a refund. Refund requests are handled separately. Cancellation itself does not automatically refund previous payments or remove an already paid membership period.

Refunds and membership

While a refund is under review or processing, submitting it is not treated as completion. After approval and verification, the relevant order access is adjusted to the approved result. Other orders and accounts are not automatically changed by the request.